Refund policy
At Multi-Solar.nl we do everything we can to serve you as well as possible. Are you still not completely satisfied with your order? Then you can return the product under the following conditions.
1. Cooling-off period & right of withdrawal
As a consumer, you have the right to cancel your order within 14 days of receipt without giving any reason. After cancellation, you have a further 14 days to return the product. You will then receive a refund of the full order amount, including any shipping costs. Only the costs of returning the product from your address to our warehouse are at your own expense. Business customers cannot invoke the statutory right of withdrawal, unless otherwise agreed in writing.2. Conditions for returns
You may unpack and inspect the product as you would in a physical shop. Returns are possible if:- the product is undamaged, unmarked, complete and — where reasonably possible — in its original packaging;
- it has not been used beyond normal inspection;
- the product has not been specially made to measure or personalised;
- it is not a lithium battery that has been connected, installed, charged or put into use (see point 3).
3. Exceptions (exclusion of the right of withdrawal)
Returns are not possible for:- Lithium batteries that have been connected, installed, charged or put into use. Once a lithium battery has been connected or put into use, it can no longer be taken back for safety and hygiene reasons and can no longer be sold as new. Until the moment of connection or first use, you can still return a lithium battery, provided it is unused and in its original, sealed packaging.
- Products that have been put together according to the customer's specifications.
- Products that were delivered sealed for hygiene or safety reasons and whose seal has been broken.
- Business purchases, unless otherwise agreed.
4. Return process
- Register your return by email (info@multi-solar.nl) or use the model withdrawal form.
- After registering, you will receive the return instructions by email.
- Send the product back to the specified return address within 14 days.
- Always include your name and order number with the parcel.
5. Refund
After receiving and checking the returned product, we will refund the full purchase amount within 14 days, using the same payment method that was used for the payment, unless otherwise agreed.6. Questions?
Do you have questions about the return process? Feel free to contact us:📧 info@multi-solar.nl📞 +31 (0)10-2613368