We respect the privacy of visitors to our website and in particular the rights of visitors with regard to the automated processing of personal data. In the interest of full transparency, we have formulated and implemented a policy for this purpose that complies with the General Data Protection Regulation (GDPR, in Dutch: AVG). Among other things, this policy means that we treat personal information provided to us confidentially. For more information about the protection of personal data, please visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
The party responsible for processing personal data
Your data is processed by:
Multi-Solar (Multi Trading B.V.)
Osakastraat 17
3047 AK Rotterdam
KVK: 86281984
Personal data
“Personal data”: any information relating to an identified or identifiable natural person. This means that information either relates directly to someone or can be traced back to that person. The requirement that it concerns a natural person means that data of deceased persons or of organisations is not personal data.
Hosting provider
Sleekbytes.net
Dutch Data Protection Authority details
Dutch Data Protection Authority notification number: N/A
Domain name: www.multi-solar.nl
You have the right to access, amend and correct your personal data. To do so, please contact Multi Solar via info@multi-solar.nl
Information collected, purpose, use and processing of personal data
Multi Solar collects data in order to provide its services.
Personal data is collected when:
- you request a quote on the website
- you create an account on the website
- you request a free, no-obligation consultation via the website
- you request information on the website
- you navigate to the website
- you take part in a promotion via the websites
- you contact Multi Solar customer service
- you post a directly visible text on one of the websites or social media channels
The following personal data is processed by Multi Solar:
| PURPOSE | Type of data |
| Management of personal areas (account) | First and last name, email address and IP address |
| Management of contact forms | First and last name, Email address, Phone number, Website, Energy consumption, Various (address) details of the home |
| Management of newsletters and free membershipsInformation about products, services and offers | First and last name, Address, Phone number, Email address, Date of birth, IP address |
Data hosting
All data collected and processed is hosted by us in the European Union. However, if one of our subcontractors is based outside the European Union, we, as the party responsible for processing personal data, take all necessary measures to guarantee the security of our customers' data.
If you would like to find out where your data goes, please contact us by email: info@multi-solar.nl.
Destination of the data collected
The data collected may be transferred within all of our subsidiaries. It may also be passed on to third parties if this is essential for the performance of the agreement between us and our members (for example, delivery of products by post).
Retention period
The data is stored and used for a period in accordance with the applicable legislation.
Access, correction and right to object
You have the right to access, amend and correct your personal data (Articles 15 and 16 of the GDPR). To do so, please contact Multi-Solar via info@multi-solar.nl.
In addition, you can determine what happens to your personal data after your death. For more information on this subject, please consult the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Finally, you have the right to transfer your personal data. This right applies in the same way as the right of access and rectification.
Password
Each username and password is unique and is exclusively available to the person who creates it. To guarantee the security of the data, it is important to take the following basic precautions:
- we recommend that your password contains more than 12 characters and uses at least 1 or more capital letters, numbers, punctuation marks and/or special characters
- the password must not be linked to any part of your life
- each account must have its own password
Cookies
A cookie is a small text file that is placed on your computer's hard drive when you visit our website. A cookie contains data so that you can be recognised as a visitor each time you visit our Websites. This makes it possible to tailor our Websites specifically to you and to make logging in easier. When you visit our Websites, a banner appears informing you about the use of cookies. By continuing to use our Websites, you accept their use. Your consent is valid for a period of thirteen months. Information about and consent for the use of cookies will be provided for each individual Website.
Which cookies do we use?
We use cookies for web analytics services (such as Google Analytics) as well as advertising cookies. Analytical cookies give us insight into visits to our Website based on information about visitor numbers, popular pages and topics. In this way we can better tailor our communication and information to the needs of visitors to our Websites. We cannot see who visits our Websites or from which PC the visit takes place. In addition, functional cookies such as session and login cookies are placed to keep track of session and login information.
The advertising cookies are intended to show relevant advertisements, as well as cookies from social networks such as LinkedIn, Facebook and Twitter. The latter cookies only apply if you use the service in question and make it possible to link or tweet messages. We keep this data for 1 year.
Below is a detailed overview of the cookies placed:
| Cookie name | Sender of cookie (Multi Solar or third party) | Purpose of the cookie |
| Google Analytics | Multi Solar | _utma: measures the number of unique visitors_utmb and _utmc: measure the number of sessions to the site_utmt: measures the type of variable_utmz: measures all relevant information for identifying a source of traffic |
| Google Search Console | Multi Solar | Measures how the website was found. |
| Multi Solar | Facebook custom audience to create or exclude certain target groups from advertising | |
| Google Adwords | Multi Solar | Conversion and remarketing to create or exclude certain target groups from advertising |
How can I control the use of cookies?
For more information about the use, management and deletion of cookies for each browser, please visit the website of the Dutch Consumers' Association (Consumentenbond).
Changes to this privacy statement
We reserve the right to amend this privacy policy. Changes will be published on this Website.